FAQ

 Shipping and Return Policies

I. Shipping

United States

All domestic packages, including those to Alaska and Hawaii, will be shipped via USPS Priority Mail. All orders will be reviewed to assure that you are charged the fairest price for the shipping of combined items, and you will be issued a refund for the difference if charges are calculated incorrectly. Orders are usually received in 2-3 business days.

International

We ship to Canada, the United Kingdom, Australia, New Zealand, and many other countries as well. You may contact us and ask for a shipping quote before your order is finalized and processed. For an estimate please include your name, address, country, and the postal code.

Unless you request another type of shipping service, international orders will be shipped via USPS Parcel Post. An additional processing fee of $3.00 will be added to all international orders.

We are not responsible for any additional customs fees, import taxes, duties, or other fees associated with international shipping.

Wholesale and Other Large Orders

Orders totaling over $150.00 will usually ship via FedEx as  and the shipping charges will be more economical.The charges will be calculated once your order has been placed, and you will be notified of the cost.

II. Insurance

All USPS Priority Mail shipments are automatically insured for $50.00, and you can purchase additional insurance at the rate of about $1.50 per $100.00.

 We are not responsible for any lost, damaged, or stolen items.

III. Returns

If an order is not to your liking, you my return undamaged, unopened items for a refund or credit. You will be responsible for paying the return shipping charges.

IV. Domestic Shipping Rates

A. $5.00  - All Priority Mail Flat Rate Envelopes and Small Boxes

C. $12.00 – Medium Flat Rate Priority Mail Box

D. $16.00 – Large Flat Rate Priority Mail Box

V. International Shipping Rates

A price quote for shipping will be e-mailed to you once your order has been processed. We will need your name, address, and country with postal code.

 Unless otherwise specified, orders will be shipped by USPS Parcel Post which is the most economical.

USPS Priority Mail Envelopes and Boxes

A.  $23.95  - All Priority Mail Flat Rate Envelopes

B.  $23.95  - Small Flat Rate Priority Mail Box

C. $59.95 – Medium Flat Rate Priority Mail Box

D. $78.95 – Large Flat Rate Priority Mail Box

 

VI. Domestic:  Examples of Shipping per Item Rates

1. Stencils and Patterns, any combination:

 1-6 = $5.00 USPS Flat Rate Envelope

 7-20 = $12.00 USPS Med. Flat Rate Box

2. Fabric: 1-3 Yards $5.00

                  4-10 Yards $12.00

3. Brushes: 1-5 sets = $5.00

Note : ships free if included with other items

4. Paints:     1-5 jars = $5.00

                    6-12 jars = $12.00

5. Kits:

Stencil Starter Sets: $12.00

Wholecloth Starter Sets: $12.00 (combinations of any items that include paints: $12.35)

6. Design Grids: $5.00

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